Last Updated: 01.01.2026

At turkishwithipek.com, we respect your privacy and are committed to protecting your personal data. This policy outlines how we handle your information.

1. Data We Collect: We collect your name, email address, and payment preferences when you book a lesson. 
2. Payment Security: All payments are processed securely via iyzico. We do not store or see your credit card details on our servers. 
3. Third-Party Services: We use Zoom to conduct our live lessons. Your email may be used to send lesson invites. 
4. Your Rights: You have the right to request access to your data or ask for its deletion at any time by contacting us at [Your Email].

2. Cancellation and Refund Policy

1. Nature of Service: Services provided on turkishwithipek.com are digital live educational services (delivered via Zoom).
2. No-Show Policy: If a student fails to attend a scheduled lesson without prior notice (at least 24 hours), the lesson will be considered “completed” and no refund or reschedule will be provided.
3. Refunds: > * You are eligible for a full refund within 14 days of purchase, provided that no lessons from the package have been used. Once the first lesson of a package has started, no refunds will be issued for the remaining hours.
4. Technical Issues: If a lesson cannot be held due to a technical failure on the instructor’s side, a makeup lesson will be scheduled.

3. Distance Sales Agreement 

1. Parties: This agreement is between the Provider ([Your Name/Business Name]) and the User (Customer). 
2. Subject: The sale of online Turkish language lesson packages via turkishwithipek.com. 
3. Delivery: Lessons are delivered digitally via Zoom. The customer is responsible for having a stable internet connection and the necessary software. 
4. Payment: Prices include all applicable taxes. Payments are handled via iyzico’s secure infrastructure.

4. Terms and Conditions

Lesson Scheduling: Lessons must be scheduled via Zoom.

Validity: The validity period varies for each package. To check, check the page of the relevant package.

Conduct: We maintain a professional learning environment. Any inappropriate behavior during Zoom sessions will result in immediate termination of the service without a refund.